ChanderTraders

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Terms and Conditions

By visiting or using this website, you, the ‘User’, agree to be bound by the following terms and conditions, as well as any additional terms and conditions provided in this website. If you do not agree to be bound by these terms and conditions, you may not use this website.

Use of Content:

The content contained on this website is owned by us and is protected by copyright and other intellectual property laws. You may not use the content on this website in any way that violates these laws.

Purchases:

When making a purchase from this website, you are responsible for providing accurate information and for honoring all payment obligations. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

Changes:

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Delivery:

You agree to provide a valid address for delivery and to accept delivery of products purchased on the website. You must also ensure that someone is available to accept the delivery.

Payments:

You agree to pay all applicable fees associated with your purchase. All payments will be made in the currency indicated on the website.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at our email.

Sale items:

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our email address and send your item to our physical address.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns:

To return your product, you should mail your product to our physical address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at our email for questions related to refunds and returns.

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